Refund Policy

At [TODAY STAR TRADING], your satisfaction is our priority. We offer a straightforward return process, provided all conditions are met.

1. Our Return Window

You have [30 days] from the date your order is delivered to request a return or exchange.

2. Eligibility & Condition of Returned Items

To be eligible for a return, your item must meet the following general conditions:

It must be unused, unworn, and unwashed.
It must be returned in its original packaging (e.g., shoe boxes, racket sleeves, tack bags).
All original tags, labels, and protective plastic wrap (e.g., on racket handles) must be attached and intact.
You must provide a receipt or proof of purchase (order number).

Product-Specific Exceptions:

Due to the nature of specialized sporting equipment, certain items have strict return criteria:

Product Category	Return Condition
Padel Rackets	Not eligible for return if the original plastic wrap on the handle has been removed or shows signs of use (e.g., scuff marks on the face or frame).
Padel Balls	Not eligible for return if the pressure can has been opened or damaged.
Riding Helmets & Safety Gear	For hygiene and safety reasons, these items are Final Sale and not eligible for return or exchange unless defective upon arrival.
Apparel (Padel & Equestrian)	Must be returned with all original tags attached. Items stained with sweat, deodorant, makeup, or dirt will be rejected.
Tack (Saddles, Bridles)	Must be returned in factory-new condition. Any evidence of being worn on a horse, oiled, or adjusted (e.g., buckle marks) will result in the return being rejected or subject to a restocking fee.

3. Items Not Eligible for Return (Final Sale)

The following items are Final Sale and cannot be returned, exchanged, or refunded:

Gift Cards
Clearance or Discounted items marked as "Final Sale."
Items damaged through customer use or not meeting the condition requirements above.
Riding Helmets and Safety Vests (as noted above).

4. How to Initiate a Return

Request: Email us at [marketing.todaystartrading@gmail.com] within [30 days] of delivery. Include your Order Number and the Item(s) you wish to return.
Authorization: Wait for our team to reply with a Return Authorization Number (RMA) and a prepaid return shipping label (if applicable, see Section 5).
Package: Securely pack the item(s) in the original shipping packaging or a similar protective box. Write the RMA Number clearly on the outside of the package.
Ship: Drop the package off at the designated carrier location.

5. Return Shipping and Fees

Defective or Incorrect Items: If the return is due to our error (e.g., you received the wrong item or a product is genuinely defective), we will provide a prepaid return label and cover all shipping costs.

Change of Mind/Size Exchange: If you are returning an item for a refund or exchange due to a change of mind, the customer is responsible for:

The cost of return shipping.
A [10%] restocking fee, which will be deducted from your total refund amount (applies only to high-value items like Rackets and Saddles to cover inspection costs).

6. Refunds and Processing

Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund within [5-7] business days.
Refund Method: If approved, the refund will be automatically applied to your original method of payment within [7-10] business days.
Non-Refundable: The original shipping costs are non-refundable.