Shipping Policy

This Shipping Policy applies to all products purchased through [www.todaystartrading.com] (the "Site").

1. Order Processing Time

All orders are subject to a handling period before shipment.

• Standard Processing: Orders are typically processed and dispatched within [1-3] business days (Monday to Friday, excluding holidays).

• High-Value Items: Due to the specialized nature of items like saddles and high-end Padel rackets, additional time may be required for quality checks and secure packaging. Please allow up to [5] business days for processing these specific items.

• Cut-off Time: Orders placed after [2:00 PM - KSA] will begin processing on the following business day.

You will receive an email notification when your order has been shipped.

 

2. Domestic Shipping Options & Costs

Shipping costs are calculated at checkout based on the total weight, dimensions, and destination of the items in your order. We offer the following shipping methods:

Free Shipping Threshold: We offer free standard shipping on all domestic orders over [USD $150]. (Some oversized items may be excluded and will be noted on the product page).

 

3. High-Value & Oversized Item Shipping

Due to their size and value, items like Saddles, Bridle/Tack Sets, and bulk orders of Padel Rackets require special packaging and insurance.

• Shipping Carrier: These items may ship exclusively via [Specific Carrier, e.g., FedEx or UPS Ground].

• Insurance: All orders over [SR.2000] automatically include shipping insurance coverage for the full retail value.

• Signature Requirement: Deliveries containing high-value items (over [SR.500]) may require a direct signature upon delivery to ensure secure receipt.

 

4. International Shipping

We offer international shipping to a select number of countries. International shipping costs and estimated transit times will be calculated at checkout.

Customs, Duties, and Taxes:

• [TODAY STAR TRADING COMPANY] is not responsible for any customs and taxes applied to your order.

• All fees imposed during or after shipping (tariffs, taxes, duties, etc.) are the responsibility of the customer.

• By placing an international order, you agree to pay any and all tariffs, duties, or customs fees levied by the destination country's customs authority. If you refuse to pay these fees, the package may be returned to us, and any original shipping charges and return shipping costs will be deducted from your refund.

 

5. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within [24-48] hours.

 

6. Damaged, Lost, or Stolen Packages

[TODAY STAR TRADING COMPANY] is not liable for any products damaged or lost during shipping. However, we want to ensure you receive your order in perfect condition.

• Damaged Shipments: If you receive your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. You must also notify our customer service team immediately at [marketing.todaystartrading@gmail.com] so we can assist you.

• Lost/Stolen Packages: If the tracking information shows the package was delivered but you did not receive it, please:

  1. Verify the shipping address on your order.

  2. Check with neighbors or household members.

  3. Contact the shipping carrier to open a case.

Once an item is marked "Delivered" by the carrier, we are no longer responsible for its security.

 

7. Shipping Restrictions

We currently do not ship to:

• P.O. Boxes (for orders over [Weight limit, e.g., 5 lbs])

• APO/FPO/DPO addresses

• [Any specific countries or territories you exclude]